Last updated November 2, 2026
Scope
We provide the infection prevention services described on this site and agreed in your contract. These include consulting, surveillance support, survey support, crisis response, program management, ATP auditing, and guidance outside healthcare.
If this page and your signed contract differ, your contract controls.
Response times
| Request | What to expect |
|---|---|
| Standard request | Reply within 1 business day |
| Request sent after hours | Reply on the next business day |
| Crisis request: outbreak, disaster, or CMS Immediate Jeopardy | Priority response. Call [CRISIS LINE] |
Crisis requests go ahead of all other work, including after hours. We respond as quickly as we can. Timing depends on when the request arrives and what the situation requires.
Our commitments
- One named CIC is accountable for your engagement.
- We sign a BAA before any PHI changes hands.
- We treat your information as confidential, as described below.
What we need from you
- Accurate and timely information needed to perform the agreed services.
- Staff who are available to work with our consultants.
Confidentiality
We treat all client information as confidential and use it only to deliver the agreed services. This obligation continues after services end.
Survey and inspection outcomes
We help you prepare for and respond to surveys and inspections. We do not guarantee the result of any survey, inspection, or accreditation decision. Those decisions belong to the surveying body.
Questions and changes
Email [BUSINESS EMAIL] with any questions about this agreement. We may update this page. The date at the top shows the latest version.